General Info

To qualify for wholesale purchases, you must be a valid retail business. To order please visit www.mountainsidemade.com/wholesale. Follow the link for wholesale and enter the password. Mountainside Jewelry is owned and operated by Amber Duncan in California, up in the Santa Cruz Mountains, where the pacific coast meets the redwood forest. Each piece is made and designed by Amber in her home or studio. The jewelry is inspired by Ancient jewelry and world cultures and created using a mix of metalsmithing, repurposing vintage materials, lapidary stone shaping, and lost wax casting. 

Mountainside makes every effort to process orders as fast as possible. Since Mountainside Jewelry is run entirely by one person and each piece is made by hand, please allow 2-8 weeks for your order to be processed. When items are already in stock, shipping should take place within the week. If your order is time sensitive, please contact me to make arrangements. 

 

Terms & Conditions

All designs and content are copyrighted and belong exclusively to Mountainside Jewelry (Amber Duncan). Feel free to use website information and photographs or social media images, etc - but please provide credit to Mountainside Jewelry and when applicable, a link to the website or Instagram account ( @mountainside_made ). 

 

Materials

Mountainside's goal is to have a jewelry line that is as environmentally responsible as possible. A few low impact practices which are already in place include sustainably sourced metals and stones, recycled and biodegradable packaging and low waste production. All metals are sourced from reputable companies in the USA and are nickel & lead free. Certain designs may vary eventually due to availability of materials (such as chains or beads). Due to the nature of some materials -  color, shapes, and markings may vary slightly. Specific measurements, chain lengths, and other such information are available upon request.  

Sliced Stone Collection:
All of the Sliced Stone pieces should be worn and handled with extra care! The stones have been specifically chosen to use because of their unique, natural properties which feature unusual or rough texture, inclusions, and coloring that can differ from stone to stone. Many of the gemstones will crack, shatter or break if dropped or hit against a hard surface. Avoid contact with water or other liquids. Store and wear these pieces with that in mind. Please communicate this to customers purchasing sliced stone styles to ensure safe keeping. I will provide you with individual care cards to give customers with each Sliced Stone purchase.

 

Returns

Mountainside maintains an ALL SALES FINAL policy. Sometimes, returns are situational; please communicate all concerns within 30 days of receiving your purchase. The best effort is used to accurately describe/portray all items online; please ask any questions you may have about an item before placing your order. 

 

Prices / Payment

Orders may be cancelled within 7 business days of the order placement. Canceled ordered result in a $70 penalty fee. Mountainside Jewelry reserves the right to adjust pricing depending on material cost fluctuations, specifically with 14k gold, gold-filled, and sterling silver. I accept payments via PayPal, Square, Credit card, Company Check or (rarely) Net 30 terms as established.

 

Thank you for supporting a small handmade business!  

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