Policies + INFO
Mountainside makes every effort to process orders as fast as possible. Since Mountainside Jewelry is run entirely by one person and each piece is made by hand, often custom made to order, please allow 2-8 weeks for production time. Your purchase will ship ASAP when it is completed, and you will receive an email notifying you that it has shipped. If your order is time sensitive, please contact me to make arrangements. Also note that there may be slight variations in your handmade piece that do not appear in the product photos. This is what makes your piece unique! For wholesale inquiries or other questions, or if you would like to custom order a piece, please feel free to inquire about possibilities here.
All orders are shipped via USPS First class or Priority Mail with tracking and delivery confirmation. Order costs reflect shipping costs, packaging, and time. Please contact me if you have any special shipping or gift wrapping requests. I can also add a card or special note to your order. Mountainside is not liable for any lost, stolen or unclaimed packages, please be sure your shipping situation is safe and secure to ensure smooth delivery. I try to keep packaging minimal, so all receipts are via email. Online orders are mindfully packaged using eco-friendly materials in an ongoing effort to support sustainability. Read more about that here.
The jewelry you are purchasing is made to last, but like most handmade items, it is delicate. Please take extra care when wearing it daily. Be sure to take jewelry off when bathing, sleeping, exercising, swimming, sleeping, etc. Avoid contact with lotions, perfumes and oils. Please note that brass and sterling silver naturally develop a patina over time, which can be a gorgeous and unique transformation of your jewelry. To brighten these metals, use a high quality polishing cloth like the one found here. To minimize exposure, store jewelry in a sealed bag while not wearing it. Do not use jewelry cleaner or polishing clothes on gold plated items. All jewelry should be worn and treated with love & care to ensure long lasting wear.
Sliced Stone Collection:
All of the Sliced Stone pieces should be worn and handled with extra care! The stones have been specifically chosen to use because of their unique, natural properties which feature unusual or rough texture, inclusions, and coloring that can differ from stone to stone. Many of the gemstones will crack, shatter or break if dropped or hit against a hard surface. Avoid contact with water or other liquids. Store and wear these pieces with that in mind.
The best effort is used to accurately describe and portray all items and provide relevant size and shape information. Please ask any questions you may have about an item before placing your order. All online and in person sales are final. Returns and exchanges are circumstantial, please e-mail email@example.com with requests on unworn and undamaged jewelry. Refunds will only apply if the piece is damaged.
Please confirm appropriate sizing for rings or any other customized pieces prior to placing your online order. If you wish to return a ring for a different size, there will be a $20 resizing charge, so please be sure to double check your ring size before placing an online order. The best way to determined your ring size is to check with a professional, you can stop into any jewelry store and ask to be sized. Rings with inlay stone cannot be resized.
Although all jewelry is crafted for durability and longevity, occasionally repairs are necessary. I am happy to provide repairs for free within 30 days of receipt, and for a fee thereafter. For repairs or replacements please contact me with a note explaining what needs to be repaired. I also offer repairs on all other sorts of jewelry, forward me a photo of the piece and I will get back to you with options and an estimate of costs.
All designs, photographs, images, graphics and content on this website are property of Mountainside Jewelry / Amber Duncan and may not be used, copied, reproduced, adapted or distributed without express written permission. Intellectual property of Amber Duncan 2018 ©
I am not currently accepting custom orders. As much as I love making special, one of a kind pieces, I am a one-woman business and I simply can't accommodate requests at this time. Check out the One of a Kind, Sliced Stone or Inlay Stone styles to get something special and unique, I update those listings online every few weeks.
Mountainside does not share any information with outside parties and purchases are safe and protected. This website uses STRIPE & PAYPAL to process sales - for more information on these payment methods, visit paypal.com or stripe.com
Thank you for supporting a small handmade business!