Policies + INFO

Mountainside makes every effort to process orders as fast as possible. Since Mountainside Jewelry is run entirely by one person and each piece is made by hand, please allow 2-8 weeks for production time. Your purchase will ship ASAP when it is completed, and you will receive an email notifying you that it has shipped. If your order is time sensitive, please contact me to make arrangements. Also note that there may be slight variations in your handmade piece that do not appear in the product photos. This is what makes your piece unique! For wholesale inquiries or other questions, or if you would like to custom order a piece, please feel free to inquire about possibilities here.

 

Shipping
All orders are shipped via USPS Mail with tracking and delivery confirmation. Order costs reflect shipping costs, packaging, and time. Please contact me if you have any special shipping or gift wrapping requests. Online orders are mindfully packaged using eco-friendly materials in an ongoing effort to support sustainability. Read more about that here.

 

Returns
The best effort is used to accurately describe and portray all items and provide relevant size and shape information. Please ask any questions you may have about an item before placing your order. If you're unhappy with your jewelry you can return it for a store credit within 14 days. Return requests must be made within seven days from receipt of delivery on unworn and undamaged jewelry. All custom, sale, or discounted pieces are final sale. Refunds will only apply if the piece is damaged. Please e-mail mountainsidemade@gmail.com with your name, address and invoice number and explanation. Please allow 4 -7 days after receipt of merchandise to process your return. Customer is responsible for return shipping cost both ways.

Please confirm appropriate sizing for rings or any other customized pieces prior to placing your online order. If you wish to return a ring for a different size, there will be a $20 resizing charge, so please be sure to double check your ring size before placing an online order. The best way to determined your ring size is to check with a professional, you can stop into any jewelry store and ask to be sized. 

 

Copyright

All designs, photographs, images, graphics and content on this website are property of Mountainside Jewelry / Amber Duncan and may not be used, copied, reproduced, adapted or distributed without express written permission. Intellectual property of Amber Duncan 2018 ©

 

Privacy
Mountainside does not share any information with outside parties and purchases are safe and protected. This website uses STRIPE & PAYPAL to process sales - for more information on these payment methods, visit paypal.com or stripe.com

 

Thank you for supporting a small handmade business!

 

 
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