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Mountainside makes every effort to process orders as fast as possible. Since Mountainside Jewelry is run entirely by one person and each piece is made by hand, please allow 2-8 weeks for your order to be processed. When items are already in stock, shipping should take place within the week. If your order is time sensitive, please contact me to make arrangements. Also note that there may be slight variations in your handmade piece that do not appear in the product photos. This is what makes your piece unique! For wholesale inquiries or other questions, or if you would like to custom order a piece, please feel free to inquire about possibilities by sending an email to mountainsidemade@gmail.com.

 

Care

Do not wear your jewelry while swimming, bathing, or cleaning. Avoid contact with lotions, perfumes and oils. If you have a known allergy, please be aware when purchasing plated jewelry. I recommend cleaning and storing the jewelry with a soft cloth designed especially for use with jewelry. 

The jewelry you are purchasing is made to last, but like most handmade items, it is delicate. Metals naturally tarnish over time due to body oils and oxidation. Do not use jewelry cleaner or polishing clothes on gold plated items. All Jewelry should be worn and treated with love & care.  

THE SLICED STONE COLLECTION:

All of the Sliced Stone pieces should be worn and handled with extra care! Every aspect of the pieces in the Sliced Stone Collection are cut, polished, assembled and finished by hand.  The stones have been specifically chosen to use because of their unique, natural properties which feature unusual or rough texture, inclusions, and coloring that can differ from stone to stone. Many of the gemstones will crack, shatter or break if dropped or hit against a hard surface. Store and wear these pieces with that in mind. 

 

Shipping

All orders are shipped via USPS Mail with delivery confirmation. Order costs are a flat rate of $5 plus $1 per additional item, these cost reflect shipping costs, packaging, and time. Shipping for International orders is $12 via USPS First Class International. Shipping can take anywhere from 2-8 weeks to arrive depending on customs. 

Please allow up to four to five weeks for made to order items. 

Please contact mountainsidemade@gmail.com if you have any special shipping requests.

 

Returns

If you are unhappy with your purchase, I can accept an exchange within 10 days upon your package being received. Simply e-mail mountainsidemade@gmail.com with your name, address and invoice number and explanation.. Please allow 4-7 days after receipt of merchandise to process your return. The best effort is used to accurately describe/portray all items online; please ask any questions you may have about an item before placing your order. Please confirm appropriate sizing for rings or any other customized pieces prior to placing your online order. If you wish to return a ring for a different size, there will be a $20 resizing charge, so please be sure to double check your ring size before placing an online order.  

 

Repairs

For repairs please contact mountainsidemade@gmail.com with a note explaining what needs to be repaired. If the repair is a result of undue wear and tear then there will be a small fee applied. There is a 1 year repair warranty with all Mountainside jewelry. I also offer repairs on all other sorts of jewelry, forward me a photo and the broken piece and I will get back to you with options and an estimate of costs. 

 

Privacy

Mountainside does not share any information with outside parties and purchases are safe and protected. This website uses STRIPE - for more information on this payment method, visit https://stripe.com