General Info

Mountainside makes every effort to process orders as fast as possible. Since Mountainside Jewelry is run entirely by one person and each piece is made by hand, please allow 2-8 weeks for your order to be processed. When items are already in stock, shipping should take place within the week. If your order is time sensitive, please contact me to make arrangements. Also note that there may be slight variations in your handmade piece that do not appear in the product photos. This is what makes your piece unique! For wholesale inquiries or other questions, or if you would like to custom order a piece, please feel free to inquire about possibilities by sending an email to mountainsidemade@gmail.com.

 

Methods & Materials

Mountainside's goal is to have a jewelry line that is as environmentally responsible as possible. A few low impact practices which are already in place include sustainably sourced metals, repurposed vintage jewelry parts which are deconstructed and then reused to make one of a kind pieces, vintage "deadstock" chains, clasps, and other items are used whenever possible to avoid buying newly created materials, silver and brass for castings are made from recycled melted down metals, packaging is minimal and any packaging from supply shipments is reused, vintage rags and napkins are always used instead of new or disposable paper towels, and any metal scraps are saved, sorted, and reused. All metals are sourced from reputable companies in the USA and are nickel & lead free. Many of the stones and beads used are repurposed from found pieces as well as being cut, carved, drilled, and polished by hand at a Lapidary studio in Santa Cruz. Mountainside Jewelry is a proud member of the Santa Cruz Gem & Mineral Society. 

 

Care

The jewelry you are purchasing is made to last, but like most handmade items, it is delicate. Metals naturally tarnish over time due to body oils and oxidation. To keep your jewelry shiny and like new, a jewelry polishing cloth is very helpful, a great one can be purchased here. Some people have a reaction to brass where it leaves a greenish color on the skin temporarily. This is very common due to your natural body oils, but if you want to lessen this affect, you can put clear nail polish on your jewelry where it touches the skin. Jewelry should be worn and treated with love & care. The following are basic guidelines for keeping your jewelry looking good for the longest time :

  • Please do not wear your jewelry when doing chores of certain kinds. Like gardening, washing dishes or hard labor.
  • Put jewelry on after you apply perfumes, lotions and hairsprays.
  • Your jewelry should be the last thing you put on and the first thing you take off. If metals begin to naturally tarnish, simply use a polishing cloth or stop into a local jewelry shop to have it cleaned or polished to restore original shine. 
  • If possible, remove your jewelry before sleeping, and avoid submerging your jewelry in water, such as when bathing or swimming. Most jewelry does not like to get wet. It is also important to store your jewelry in a dry place.

 

Shipping

All orders are shipped via USPS Mail with delivery confirmation. Order costs are a flat rate of $5 plus $1 per additional item, these cost reflect shipping costs, packaging, and time. Shipping for International orders is $12 via USPS First Class International. Shipping can take anywhere from 2-8 weeks to arrive depending on customs. Please contact mountainsidemade@gmail.com if you have any special shipping requests.

 

Returns

Returns are situational; please communicate all concerns within 30 days of receiving your purchase. The best effort is used to accurately describe/portray all items online; please ask any questions you may have about an item before placing your order. Please confirm appropriate sizing for rings or any other customized pieces prior to placing your online order. If you wish to return a ring for a different size, there will be a $20 resizing charge, so please be sure to double check your ring size before placing an online order.  If for any reason you are not satisfied with an item, please contact mountainsidemade@gmail.com with an explanation.

 

Repairs

For repairs please contact mountainsidemade@gmail.com with a note explaining what needs to be repaired. If the repair is a result of undue wear and tear then there will be a small fee applied. There is a 1 year repair warranty with all Mountainside jewelry. I also offer repairs on all other sorts of jewelry, forward me a photo and the broken piece and I will get back to you with options and an estimate of costs. 

 

Privacy

Mountainside does not share any information with outside parties and purchases are safe and protected. This website uses STRIPE - for more information on this payment method, visit https://stripe.com

 

Thank you, and Enjoy!