Mountainside makes every effort to process orders as fast as possible. Since Mountainside Jewelry is run entirely by one person and each piece is made by hand, please allow 2-8 weeks for your order to be processed. When items are already in stock, shipping should take place within the week. If your order is time sensitive, please contact me to make arrangements. Also note that there may be slight variations in your handmade piece that do not appear in the product photos. This is what makes your piece unique! For wholesale inquiries or other questions, or if you would like to custom order a piece, please feel free to inquire about possibilities by sending an email to email@example.com.
*Prices are subject to change based on fluctuations in the metal market.
Do not wear your jewelry in water. Avoid contact with lotions, perfumes and oils. If you have a known allergy, please be aware when purchasing plated jewelry.
The jewelry you are purchasing is made to last, but like most handmade items, it is delicate. Metals naturally tarnish over time due to body oils and oxidation. To keep your jewelry shiny and like new, a jewelry polishing cloth is very helpful, a great one can be purchased here. Do not use jewelry cleaner on plated items. You can polish these pieces with a damp cloth. Some people have a reaction to brass where it leaves a greenish color on the skin temporarily. This is very common due to your natural body oils, but if you want to lessen this affect, you can put clear nail polish on your jewelry where it touches the skin. Jewelry should be worn and treated with love & care.
All orders are shipped via USPS Mail with delivery confirmation. Order costs are a flat rate of $5 plus $1 per additional item, these cost reflect shipping costs, packaging, and time. Shipping for International orders is $12 via USPS First Class International. Shipping can take anywhere from 2-8 weeks to arrive depending on customs.
Please allow up to four to five weeks for made to order items.
Please contact firstname.lastname@example.org if you have any special shipping requests.
If you are unhappy with your purchase, I can accept an exchange within 10 days upon your package being received. Simply e-mail email@example.com with your name, address and invoice number and explanation.. Please allow 4-7 days after receipt of merchandise to process your return. The best effort is used to accurately describe/portray all items online; please ask any questions you may have about an item before placing your order. Please confirm appropriate sizing for rings or any other customized pieces prior to placing your online order. If you wish to return a ring for a different size, there will be a $20 resizing charge, so please be sure to double check your ring size before placing an online order.
For repairs please contact firstname.lastname@example.org with a note explaining what needs to be repaired. If the repair is a result of undue wear and tear then there will be a small fee applied. There is a 1 year repair warranty with all Mountainside jewelry. I also offer repairs on all other sorts of jewelry, forward me a photo and the broken piece and I will get back to you with options and an estimate of costs.
Mountainside does not share any information with outside parties and purchases are safe and protected. This website uses STRIPE - for more information on this payment method, visit https://stripe.com